Are you choosing the best installer who’s right for you?
When you’re out shopping for a big purchase it’s important to do your own research as much as possible in order to determine the best solution that’s suitable for you. After all, you’re about to invest quite a bit of money – money in which you’d like to maximize the greatest returns.
Testimonials and reviews present the greatest strength for installers. The more positive service record an installer can present, the greater the reputation and reliability attained. Since so many solar companies are providing solar panel service and installation, as a purchaser, it’s important to go with an installer that provides exceptional products and customer service with a track record of success.
Although getting quotes from various installers is important, there are more important questions that you should ask and understand about your installer. SunPower has provided those five main questions that you should ask your potential installers in order to make the best purchase that fits your needs.
1. How much experience does the company have?
Because of the many new companies entering the industry you’ll want to ensure that you select an installer with experience and training. Find out how many years the company has been in business, how long they have been installing solar and the number of solar systems installed.
2. What licenses and insurance does the company possess?
Another way to evaluate a company’s level of experience in solar is by the licenses and certification the company and its staff have attained. Make sure you choose an installer that has the required local and state licenses (such as solar, electric and general contractors licensing). The best solar installers have staff members that are certified by the North American Board of Certified Energy Practitioners (NABCEP).
3. Is the company accredited by the Better Business Bureau?
If a business has been accredited by the Better Business Bureau, it means the BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints.
4. Will the company handle all of the work required?
Some installers hire sub-contractors to complete certain parts of the job, making it difficult to track accountability. Simplify the process and have peace of mind by choosing a company that can manage your project from start to finish, including design, installation and permitting and system maintenance.
5. Can you please provide me with customer references?
Your best way to screen a contractor is to ask them to provide two to three references. Contact these customers to make sure they are happy with the work performed.
SunPower, a top leader in the solar industry, puts their dealers through rigorous training. The companies that become SunPower dealers share the same commitment and vision. They believe and trust in the best – to provide exceptional products along with exceptional service. The Solar Company is proud to satisfy all of the five questions above as well as go above and beyond. Contact us in Northern California to ask all your questions. Why? Because we have answers!